Helpful resources

1. http://www.specialisedservices.co.za/Notes/Setting_up_an_online.pdf

2. http://www.specialisedservices.co.za/Notes/Strategies_in_e-commerce.pdf

3. http://www.specialisedservices.co.za/Notes/ideas_generation_form.pdf

4. http://www.specialisedservices.co.za/Notes/Different_Levels_of_Strategy.pdf

5. http://www.customerthink.com/article/209180

6. http://www.customerthink.com/blog/simpler_ways_sustaining_customer_loyalty

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